With this groundbreaking book, you will be able to master the fine but critical art of effective communication. The invaluable principles in Just Listen will get you through that first tough step with anyone. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out.

and achieve buy-in-the linchpin of all persuasion, negotiation, and sales. talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset make even a total stranger (potential client) feel understood make a powerful and positive first impression In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to: 'The key is, in Just Listen, how do you get people to open their minds to you and open their minds to listening to you.'Mark Goulston Mark Goulston has the worst parts and best parts of the human brain mapped and understood like a Rubik’s cube master. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.ĭrawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Getting through to someone is a critical, fine art.

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